To return damaged on delivery goods you must first contact us immediately upon receipt of goods. For other returns please contact us within 2 working days of receipt of the goods with the reason for the return. We will provide a refund less the shipping and handling charges for the returned goods, provided they have not been used or damaged. All returned goods must be sent via a traceable shipping service. Kiddy Kouches cannot be responsible for returned goods lost during shipping.

Cancelling an Order:

If you wish to cancel an order you must contact us immediately. Once goods have been shipped it will be at the discretion of Kiddy Kouches if cancellation can be accepted.

Duties and Taxes in Destination Country:

The purchaser is responsible for all duties, taxes and any other fees that may be payable in the destination country.